Have a question for the Minnesota Department of Natural Resources in the evening or on a Saturday? Need an interpreter? No problem.
The DNR Information Center has extended its phone hours so that anglers, campers and other outdoor enthusiasts in Minnesota can call until 8 p.m. on weekdays and 9 a.m. to 1 p.m. on Saturdays. And, they now offer live interpreter services in more than 200 languages and dialects.
“It’s important to help our customers when and how it’s convenient for them,” said DNR Commissioner Tom Landwehr. “Being an angler myself, I appreciate being able to call after work or on the weekend, and we know others do too.”
The phone interpreter service makes it easy and fast for non-English speakers to get the information they need. They simply request an interpreter and staff create a three-way conversation to have their questions answered.
“We want to break down barriers so all Minnesotans feel comfortable asking for the information they want, whether in English or in their native language,” Landwehr said.
Customer service improvements have accompanied the rollout of longer hours.
“We’ve implemented changes allowing us to answer calls more quickly and transfer callers to any other DNR staffer around the state if we can’t answer their questions,” said Ann McBurney, Information Center supervisor. “That’s much friendlier than asking people to make another call, or to wait for a call back.”